Thomas Connection Intelligence (CXI)
See where performance is being lost - and what it’s costing you.
Get the visibility to act, and the control to improve it, with Thomas CXI.
The global disconnection crisis is
killing performance
Disconnection is eroding performance across teams, leadership and growth. Similar teams deliver different results. Leadership quality differs across your business. Growth slows without a clear operational cause.
But the truth is that performance shouldn’t vary this much.
Most organisations are feeling the impact of disconnection - but can't define the cause. And they aren't alone.
This is happening at scale, around the world.
22%
Manager engagement has fallen to pandemic-era lows, with just 22% of management engaged with their work.
Gallup, 2026
9.6tn
Low employee engagement is costing the global economy £9.6 trillion every year – around £1.3 million every working second.
Gallup, 2026
23%
Poor engagement can cost you up to 23% in unrealised profit when unaddressed.
Gallup, 2026
Connection Intelligence:
Fixing underperformance at the source
Connection Intelligence is the measurable ability to understand, build and sustain the human factors that drive performance - at scale.
With Connection Intelligence, you have visibility of what really drives your results: how teams collaborate, how managers lead, and how people perform under pressure.
Thomas CXI is the platform that operationalises this across your business.
By combining ethical AI, psychometrics, and key internal data within practical tools, you have a system to measure and improve performance across the entire employee lifecycle.
Thomas CXI: Maximise performance differently
Stop collecting last month's results.
Start creating next month's outcomes.
And let others settle for 'pizza on a Friday' tactics, while you build real employee connection that enables scalable, repeatable performance.
With Connection Intelligence.
The problem your engagement surveys hide
If you're tracking performance, engagement, and attrition, you're only measuring outcomes - not what's driving them. To explain why results vary between teams, why manager impact is inconsistent, and why execution breaks down - you need to go beyond engagement and measure what creates it: connection.
This is not a data problem. It's a visibility problem. And Thomas CXI fixes it.
Step 01
Make a step change in your measurement
Traditional engagement metrics were never designed to explain performance. They capture sentiment, but not the factors that determine it.
They miss:
- Connection to role
- Alignment to the organisation
- How effectively people work together
But these are the reasons why two teams with the same resources deliver different results. The Connection Measure, exclusive to Thomas, makes these drivers explicit, and visible - so that you can measure trust, understand contribution, and see cohesion. And performance variation becomes explainable.
This isn't another engagement survey. It's a different way to understand the drivers of performance.
Step 02
Create manager accountability
Connection is what powers performance. Make it visible - and you can create consistency.
- Identify where leadership impact is lower
- Strengthen how teams collaborate under pressure
- Address risks before they affect results
- Improve how effort translates into output
No more HR-led initiatives. The tools to create real change are in your managers' hands.
Step 03
Move from static insight to consistent performance
You have power to control performance when you can see what drives it. Thomas CXI turns connection into a system for performance.
- People science explains how individuals work and lead
- The Connection Measure shows how teams align and perform
- AI-driven guidance helps managers act in real time
This removes reliance on individual managers and makes performance predictable and scalable. So you can identify gaps, improve execution, and strengthen leadership across the business.
Connected organisations see:
Stronger leadership and higher performance
Greater collaboration and innovation
20%+ lower attrition and reduced burnout
78% less absenteeism
18% higher sales and 14% higher overall productivity
Source: Gallup, 2026 State of the Global Workforce Report
Explore Connection Intelligence
Download the deep dive
Get the full picture on Connection Intelligence - what it is, why it matters, and how it helps you drive consistent performance across your organisation.
How we measure connection
Traditional measures miss the social side of work, while the Thomas Connection Measure reveals the drivers of performance, retention and behaviour. Read our research in peer-reviewed journal, Psychology.
The root causes of disconnection
When connection fades, energy drops and good people start to disengage. Learn what’s causing the disconnection epidemic – and how to turn it around.
Up to 23% of profitability goes unrealised
When performance drivers aren't visible. Connection intelligence gives you the clarity to act - and the control to improve it.
Join 10,000+ businesses already using behavioural science to build stronger, more aligned teams.
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