Case Studies

Thomas assessment tools prove instrumental in helping Kraton Chemical transition their culture to ‘one Kraton’


increase in manager effectiveness

Kraton Chemical at a glance

Kraton develops, manufactures and markets biobased chemicals and specialty polymers. A leading global producer of styrenic block copolymers (SBC) and pine chemicals, they manufacture high-performance materials that differentiate their customers’ products and meet multi-market needs.

When Kraton merged with Arizona Chemicals, the Senior Leadership Team's aimed to create a ‘one Kraton’ culture. Kraton approached Thomas about the Behaviour assessment to increase self-awareness and build trust between managers and employees.

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Kraton Chemical case study

The Challenge

Kraton Corporation develops, manufactures and markets biobased chemicals and specialty polymers. As a leading global producer of styrenic block copolymers (SBC) and pine chemicals, they manufacture high-performance  materials that differentiate their customers’ products and meet multi-market needs.

Kraton has more than 800 customers across a diverse range of end markets in over 70 countries worldwide. 

Four years ago, Kraton purchased Arizona Chemicals.

When two companies merge (the acquisition of Arizona Chemicals) a big challenge the new entity faces is one of culture. Each business already has its own culture which is distinct, and when they merge, people from either side can often resist further changes because they like how things were.

The Senior Leadership Team included people from both Arizona Chemical and Kraton, their mandate was to create ‘one Kraton’ and develop a new Kraton culture, and culture is all about behavior.

Kraton Chemical case study

The Solution

Elaine Moore was one of the senior people on the leadership team – she’d joined Kraton from Arizona Chemical, she’d been with them for 18 years. Elaine knew exactly what tools could help the wider business become the one Kraton, and would improve two key areas of collaboration and ownership in the business at large. Elaine had worked with Thomas International for 15 years and had used the Personal Profile Analysis (PPA) workplace behavioral assessment, extensively.

Elaine knew from her years of experience, the value of the PPA DISC based assessment; how people became self-aware of their behavioral preferences. How they learned to understand that others were not being difficult they simply had a different way of doing things. Using a new framework of talking – the language of DISC – team members could truly embrace each other’s behavioral skills, learn to adapt towards each other and this would engender much deeper colleague trust, collaboration and ownership – exactly what Kraton was looking for.

The decision was made to roll-out the PPA assessment along with Team workshops, globally. In tandem, a Leadership Essentials course which included the PPA assessment, was rolled out two years ago. This course helped leaders in the business discover their strengths in leadership, learn to adjust any personal limitations and recognize what the behaviors they were seeing in others. They then learned how to modify their own behavior for the best outcomes.

Elaine guided the focus and use of the PPA across the globe and the business ran 750 DISC assessments in two years. Each new hire got a de-brief on their results, in-tact teams went through a Teams workshop based on their PPA’s. The focus was collaboration and ownership with a foundation of developing trust. 

Kraton Chemical case study

The Results

The PPA helped with the culture transition to ‘one Kraton’ because it creates the right conditions for self- awareness, and insight for managers on their people. The SLT also went through the process to send the message to the business how important this was and how much they believed in the process.

According to Elaine, running the Team workshops is something that never gets stale; each team has its own unique make-up and all participants leave happy and excited from the sessions. Kraton runs an annual employee engagement survey, they’d always had high engagement rate globally (in the high 70’s) and
in the most recent one, their response rate was 89% which was incredible for them – especially when they saw the results:

The PPA has helped:

  • Employee engagement. People understand their own and others’ behavior
  • Build trust between managers and employees, between team members
  • Give people a voice; they feel engaged and want to contribute
  • Manager effectiveness is at 85% - a big increase from 68% a few years prior
  • The SLT became more effective and they fully embrace the information, recognizing their bench-strengths and areas they need to shore up
  • Build One Kraton – their starting goal.

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