Everything Office was struggling with a high churn rate amongst their telesales staff and due to its rural location, were finding it difficult to recruit high quality candidates. The managing director decided that they needed to improve their recruitment process, but didn't know how.

"We asked everyone who got through our CV screening process to complete a PPA. This helped us be selective about who we interviewed and gave us an idea of what to expect when they walked through the door".

Everything Office used Thomas JOB to create profiles outlining the key behavioural characteristics of their sales positions, which gave them a clear benchmark against which to compare candidates.