The Head of L&D wanted to see how introducing psychometrics to provide self-awareness could help to facilitate in resolving this conflict. Through improving self-awareness, she believed that they could help put things into perspective for each individual and help each of them understand how the other would like to do things professionally.
The assessments used were the Personal Profile Analysis (PPA), which provides an insight into people's preferred workplace behaviours, and Trait Emotional Intelligence Questionnaire (TEIQue), which assesses how well people understand and manage their emotions and those of others.
Commenting on the two assessments, the Head of L&D said, "The PPA is my favourite tool. It is digestible, user friendly and a great conversation. I knew the TEIQue would also be important because there was so much emotion and stress between the two, but they clearly couldn't manage this - the TEIQue really helps enable a conversation around this."