“Over the last 12 months especially we have seen vast improvements” says Sarah, “Our turnover has increased significantly and we are delivering against our key metrics. We have regular one to ones with our staff, making sure they are comfortable and that we are doing everything we can to support them, not just in the working environment but in their everyday lives.”

Sitting down with their people regularly means that Tricon can ensure all staff have the appropriate training. It means they can easily identify talent, see any gaps in skills that can then be filled and understand the individual as well as their values and how best to fit them within the company.

“Currently we are rated silver with Investors in People and have been since 2010. We are now very close to achieving the criteria for ‘gold’ but it’s not about the accolade, we want to benefit our people, to enable them to be the best version of themselves. We’ve taken all the skills our staff have to offer and channelled them into a close-knit, successful team. They work more productively together and when you walk around the office you get a lovely, people orientated vibe with a team who care not only about their work, but each other too. It’s all about utilising your people well.”