CDUK now use Thomas’ TEIQue assessment, which asses how well people understand and manage their emotions and the GIA which measures aptitude. The assessments are used not only for recruitment, but as part of the onboarding process, integrating people into their teams and as part of individual annual appraisals. By using these tools, there is a more consistent language between staff and individuals now have a better guide of how to work with others, based on their profiles.

Gary states, “It seemed an obvious thing to use a full range of the tools to really allow us to get a rounded picture of the individual that we might be bringing into the organisation.” Carrie Tipple, Customer Services Manager at CDUK, experienced using the tools as part of her recruitment process when applying to the company. Having taken PPA, Carrie explains: “I was really fascinated that my future line manager had a thorough insight into the way I function in a working environment before we’d even worked together.” When onboarded and settled into the business, Thomas’s assessments are then used going forward as part of their annual appraisals.