The leadership team decided that the key to much of the challenge lay in better understanding how candidates and current employees behave in the work environment - their strengths, limitations and how quickly they learn new information. Once they had deployed assessments with their current staff, they then implemented them as part of the recruitment process to bring new people onboard.

This solution was implemented over 10 years ago, and the business has been using these assessments ever since. Simon Bastin-Mitchell comments: "We simply would not be where we are today without the PPA and GIA from Thomas International. The feedback that these assessments provide is invaluable. It allows the senior team to facilitate employee development, we have a better understanding of what motivates each worker and the assessments remove all the assumptions from the recruiting and redeployment processes. Our decisions are rooted in science rather than being based on hunches and suppositions".