Case Studies

Curchods, Burns & Webber have gone from strength to strength using Thomas assessments as part of their growth strategy.

Curchods, Burns & Webber at a glance

Curchods, Burns and Webber are a premium, independent estate agents based in Surrey and South-West London. Established in 1938, Curchods has recently experienced significant growth and now boasts 24 offices and over 200 staff.
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Curchods, Burns & Webber

The Challenge

Andrew Dewar (joint owner) outlines that a key part of the growth strategy was a focus on recruiting appropriate candidates, but equally looking at ways of training and developing existing staff to unlock ‘untapped potential’. Curchods needed a clearer insight into candidates at the recruitment stage, but also a way of making existing staff more effective in their roles.

Curchods quote

The Solution

Curchods had never used psychometric profiling before they were introduced to Thomas and the Personal Profile Analysis (PPA) by one of their employees. Andrew saw the content of the PPA as the perfect way for management and employees to gain a deeper insight into their behaviours, and as a way of raising employee self-awareness, so behaviours could be modified to improve outcomes. They also introduced the Trait Emotional Intelligence Questionnaire (TEIQue) for managers to better understand the effect of emotions and how they could drive behavioural characteristics.

The result of Curchods using Thomas International assessments

The Result

As a result of improved self-awareness amongst the team, they are now able to positively adapt to different situations, with Andrew stating a significant application to the sales team. All job candidates must now complete a PPA before a second interview, and managerial applicants must also complete a TEIQue. All successful recruits are later debriefed on their profiles.

Andrew summarised: “We’ve seen real benefits in terms of helping to create a more inspiring work environment, developing a more engaged and happier team, whilst also seeing time savings in processing sales and an increase in business”.

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