With over a decade of using Thomas assessments, Oakwrights has built its team using recruitment processes informed by psychometrics. Michael explains, “What we wanted to do and what we've done successfully for almost ten years, is use the Behaviour, the General Intelligence and Emotional Intelligence assessments for recruitment purposes”.
But the assessments really came into their own during the unprecedented conditions of the Covid-19 pandemic. “Last year, when recruitment went a little bit haywire, we used the assessments a great deal. They have been a great deal of help” enthuses Michael.
Conducting the first round of interviews via Zoom, Oakwrights introduces psychometrics prior to the second interview. Candidates for office and part office-based roles will typically be assessed. “We might interview a dozen people, and then we’ll cut it down to five or six and use the Thomas assessments to help us make those further decisions”, explains Michael.
“It helps us make those decisions. You've got the person in front here you can tell what sort of approach, attitude they have, but it just offers you that little bit further insight into not only how they might fit into a team but also how they might cope with certain situations in the workplace.”
Emerging from the pandemic into an acute labour shortage, psychometrics have helped Oakwrights to continue to resource to meet demand. “The assessments help us with forward planning” says Michael.
“This year the focus on recruitment has increased and we are at the stage where we've got less people and employees than jobs. We are using Thomas more to assess the people we already have in our teams to see where they can progress.”
Due to the tight labour market, Oakwrights has successfully pivoted, using the assessments to scope out development pathways among its existing employees. “We use the General Intelligence and Behaviour assessments to ascertain whether employees who may not have been assessed have growth potential within the area that they are working. Our company is broken up into office workers, workshop workers and site workers so three very different types of recruitment. That said, a lot of people can and do move in those departments.”