Magdalena Borcal

Magdalena Borcal
Chief Customer Officer
Magdalena Borcal
Ambiguity Accceptance
Perceptual Speed

What is your role at Thomas?

I am the Chief Customer Officer leading our Global Customer Success and Training & Enablement Teams. We focus on delivering exceptional Customer Experience to our clients and their candidates through each step of their journey with Thomas. We are passionate about providing 5-star service and spreading Thomas knowledge. 

What is the best thing about working at Thomas?

Since joining in July 2021, what I have enjoyed the most has been working with the team, who are so passionate about Thomas tools. We all share a vision of a world of higher human achievement. 

What do your assessments say about you?

I am a very results-focused individual who gets a thrill from achieving goals. I’m also highly conscientious, sometimes even bit of a perfectionist. I have a pragmatic approach to life and at the same time, the glass is always half full in my world. Most challenges provide an opportunity for a positive outcome. My passionate and persistent nature may manifest as being stubborn sometimes. I really enjoy exploring the results of the assessments to understand myself better, and value the common language they offer my colleagues and I for discussing who we are and what drives us.   

What do you most enjoy outside of Thomas?

Travelling and cooking are my favourite hobbies. I switch off from stress when I cook, and enjoy exploring new tastes. Italian food is by far by favourite. I cannot wait to get back to travelling after months of pandemic lockdowns and not being able to explore the world. My last holiday before the lockdowns was Northern Ireland. Next on the list is somewhere in Asia.